I'm not sure how the ticket office works, but I'll take your word that they don't call when someone simply does not re-up on their tickets, just like the grocery store does not call you if you start shopping at a new store. However, I do know that the University Development office and the Wildcat Club will call if a contributor drops. I have been involved in that process before. I have also been involved when opinions have been sought on personnel issues. Of course, some opinions carry more weight than others, but everyone who wants to be heard is.
I believe that WSU cares about all of their customers. The question is, do they care about the ticket purchaser enough to go running after them when the don't re-up? I guess the answer is no. Do they care about your opinion? Probably, but not enough to seek it out. Clearly, if you want to be chased after and your opinion to be seriously considered, you will need to contribute to WSU in some other way. If your desire is to have them kiss your Azz, then you will have to contribute in a bigger way.
When you have stated, on this forum, that you are not a ticket purchaser, you don't contribute in any way, and yet you are wanting your opinion to count, you are just pissing into the wind my friend. I find it hard to believe that you are a fan at all. I think you may be an angry person, who hates his life, and wants everyone else to hate theirs as well.